Menu Close

Payment Policy

Welcome to Youths Glow. This Payment Policy outlines the terms and conditions regarding the payment for products purchased from our website www.youthsglow.com, with a specific focus on our compliance with EU regulations. By making a purchase on our website, you agree to the terms set forth below.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure a seamless shopping experience. The following payment options are accepted:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments through your PayPal account
  • Bank Transfers: Available for certain orders; instructions will be provided upon request
  • Apple Pay and Google Pay: For quick and convenient payments via mobile devices

2. Payment Processing

Currency: All transactions are processed in Euros (EUR). Prices displayed on the website include applicable VAT (Value Added Tax) in accordance with EU regulations.

Payment Security: We use industry-standard encryption technologies to ensure the security of your payment information. All transactions are processed through secure payment gateways, and we do not store your payment details on our servers.

Order Confirmation: Upon successful payment, you will receive an order confirmation email. This email will include details of your purchase and a receipt for your records.

3. VAT and Duties

VAT (Value Added Tax): For customers within the EU, the prices displayed on our website include VAT at the applicable rate for your country. VAT is calculated based on the shipping address provided at checkout.

Customs Duties and Taxes: For international orders outside the EU, the recipient is responsible for any customs fees, import duties, and taxes that may be applied by the destination country. These charges are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential charges.

4. Payment Issues

Failed Transactions: If your payment is declined, please check with your bank or payment provider for the reason. Ensure that you have entered the correct payment information and that your card has not expired. If issues persist, please contact us at info@youthsglow.com for assistance.

Fraud Prevention: To protect against fraud, we may require additional verification or information before processing your order. If we suspect fraudulent activity, we reserve the right to cancel the order and refund the payment.

5. Refunds and Returns

Refund Policy: Refunds will be issued in accordance with our Return Policy. Once a return is received and inspected, we will process the refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Chargebacks: We encourage customers to contact us directly with any issues before initiating a chargeback with their bank or payment provider. We strive to resolve all disputes amicably and efficiently.

6. Compliance with EU Regulations

Payment Services Directive (PSD2): We comply with the EU Payment Services Directive (PSD2) to ensure secure and transparent payment processing. This includes Strong Customer Authentication (SCA) for online payments, which may require you to complete additional verification steps during checkout.

Consumer Rights: We adhere to EU consumer protection laws, including the right to a 14-day cooling-off period for online purchases. For more information on your rights, please refer to our Return Policy.

7. Contact Us

If you have any questions about this Payment Policy or need assistance with your payment, please contact us at:

Youths Glow Email: info@youthsglow.com

Thank you for shopping with Youths Glow. We value your business and are committed to providing a secure and satisfying shopping experience.