At Youths Glow, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to help.
Refund Eligibility:
- You may request a refund within 21 days from the date of purchase.
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.
How to Request a Refund:
- Contact Us: Reach out to our customer service team at info@youthsglow.com to initiate a refund request.
- Provide Details: Please provide your order number, the reason for the refund, and any other relevant details.
- Approval Process: Our team will review your request and, if approved, provide you with further instructions.
Refund Process:
- Once your refund request is approved and the product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Returns Policy
If you need to return a product, we are here to make the process as smooth as possible.
Return Eligibility:
- You have 14 business days from the date of receipt to return a product.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
How to Return a Product:
- Contact Us: Email our customer service team at info@youthsglow.com to initiate a return request.
- Receive Instructions: Our team will provide you with a return authorization and instructions on how to send your product back to us.
- Ship the Product: Carefully pack the product in its original packaging and send it to the address provided by our customer service team.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Return Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your return.
- If approved, we will process the exchange or issue store credit, depending on your preference.
Exceptions
- Non-returnable Items: Certain items are exempt from being returned. These include, but are not limited to, opened or used products, and items marked as final sale.
- Damaged or Defective Products: If you received a damaged or defective product, please contact us immediately so we can resolve the issue.
Contact Us
For any questions regarding our refunds and returns policy, please contact our customer service team at:
- Email: info@youthsglow.com
At Youths Glow, your satisfaction is our top priority. Thank you for shopping with us!