Welcome to Youths Glow. This Shipping Policy outlines the shipping terms and conditions for the delivery of products purchased from our website www.youthsglow.com. By placing an order with us, you agree to the terms set forth below.
1. Order Processing
Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email confirms that we have received your order and are processing it.
Processing Time: Orders are processed within 1-3 business days. Processing times may be extended during holidays, sales, or other peak periods. You will be notified if there are any delays in processing your order.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times are estimated from the date of shipment, not the date of order.
Shipping Within The EU:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing and postal service delays.
3. Shipping Rates
Shipping rates are calculated based on the weight of the order, shipping method selected, and the destination. Shipping charges will be displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
5. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
- Military Addresses: We ship to APO/FPO addresses using standard shipping. Delivery times may vary.
- International Restrictions: Some products may not be eligible for international shipping due to regulations and restrictions.
6. Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs fees, import duties, taxes, and other charges that may be applied by the destination country. These charges are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential charges.
7. Lost or Damaged Shipments
Lost Shipments: If your order is lost in transit, please contact us at info@youthsglow.com with your order details. We will investigate the issue and work to resolve it as quickly as possible.
Damaged Shipments: If your order arrives damaged, please retain all packaging materials and contact us immediately at info@youthsglow.com. We will request photos of the damage and the packaging to assist with our investigation and arrange for a replacement or refund.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy available on our website.
9. Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please contact us at:
Youths Glow Email: info@youthsglow.com
Thank you for shopping with Youths Glow. We appreciate your business and strive to provide you with the best service possible